General questions

When Will My Order Be Shipped?

Most items will be shipped out within 2-3 business days after payments.
The delivery takes 5–10 days in the continental United States.

Where Do You Ship To?

We currently ship in the continental United-States. For shipping outside of these areas, please email us at loreyarrowwnnjn85535@hotmail.com.

How Long Does It Take To Ship My Order?

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: – United-States: 3-7 days

Can I Change My Delivery Address Of The Paid Order?

You can change the delivery address as long as your order has not been shipped. To request a change, please contact us at loreyarrowwnnjn85535@hotmail.com and provide your order number and the new delivery address you need it changed to.
We will respond to you within 48 business hours.

General Ice Maker

What Kind Of Water Shoud I Use?

We suggest you use filtered water. Please do not use milk, beverage or alcohol.

How Do I Clean The Machine And How Often Shoud I Clean It?

We suggest using an ice maker cleaner, vinegar, or lemon water. First, unplug the machine and then rinse all detachable parts with warm, soapy water. Wipe all internal parts with a soft cloth, add fresh water to the reservoir, and run a few cleaning cycles.
It's better to clean it once a week.

Can The Ice Basket And Drain Plug Be Replaced?

Yes, they can be replced. Please contact customer support team(loreyarrowwnnjn85535@hotmail.com) for further help.

Do These Ice Makers Have A Heat Preservation Function?

No. So we suggest you remove ice cubes from the ice basket and store them in the refrigerator if you don’t use these ice cubes for a long time.